Our Guarantee/Return Policy

Our Guarantee

Lowest Price Guarantee: Our Price Match Promise
We're committed to providing low prices and terrific service. We will match any other website's price on an identical product, with the exception of bidding sites (i.e. ebay), tell us and we'll match it. We offer free shipping on orders over a certain dollar amount so we will factor in the shipping cost when determining a price match. Just call us and let us know where you are seeing the better price, and we'll match it! Or simply place your order, and then email us info@PickleballCentral.com within 24 hours and let us know your order number, and a link to the cheaper price. We'll research it and then issue you a credit!

Here's the fine print: Price match guarantee cannot be combined with any other discounts, coupons or free shipping offers. Price Match Promise does not cover competitor coupon offers or free gift with purchase offers. Price matched offers must be from a legitimate U.S. based company with verifiable rights to be selling the products they carry. We cannot price match to foreign country prices or with companies that are clearly violating reseller agreements with suppliers and vendors.

Returns

FREE 30-Day Paddle Test Drive: Our 100% Happy Return Policy
You can return paddles and other merchandise within 30 days of date of purchase. If you are not 100% happy, ship the item back to us and we will refund your money. We ask you to cover the cost of shipping the paddle back to us, to include your order number and name inside the package, and we recommend sending your item by a traceable method such as via UPS, FedEx, or USPS with tracking. We cannot be responsible for packages that are lost, stolen, or incorrectly addressed. All apparel must be in new condition, unworn and unwashed. All Pickleballs must be in their original packaging, new, unmarked, and unused condition to qualify for return. Please allow up to 15 days for your return to be inspected and processed, and for your refund to be issued. Please call with questions.
* This guarantee does not apply to paddles that have been personalized with a name/weight/etc., re-gripped, or altered in any way.

SHOE RETURNS, EXCHANGES, AND REFUNDS
• Only footwear that have not been worn are eligible to be returned and refunded. A customer may try on shoes in a clean, indoor environment to assess sizing and comfort, but cannot be worn in active play which causes any wear, discoloration, dirt, or scuffs.
• Shoes that have been worn cannot be returned unless they fall under the warranty policies.
• Returned merchandise must be in the same condition as it was received (in re-sellable condition) including the original manufacturer’s box. The original manufacturer’s box must be returned without any tape, labels, or other items degrading, altering, or damaging the shoe box.
• Eligible returns and exchanges can be made within 30 days from the date of purchase.
• Original shipping charge and return shipping costs are non-refundable.

Please ship returns to:
PickleballCentral
6250 South 196th St
Kent, WA 98032

Please call for instructions on returning large items, as some products may have a restocking fee and special shipping instructions. Restocking fees will be deducted from refund amount. Customer is responsible for all return shipping costs.
A 10% restocking fee will be charged for return of Wilson posts (standard and heavy-duty) and Wilson Nets. Please call for return instructions.
A 15% restocking fee will be charged for return of PickleballCentral Heavy-Duty Pickleball Posts and PickleballCentral Permanent Nets. Please call for return instructions.
A 10% restocking fee will be charged for return of portable net systems or sets that include portable net systems.
A 10% restocking fee will be charged for return of the Pickleball Tutor machine. Please call for special return instructions.
A 5% restocking fee will be charged for return of the Lobster Pickleball machine. Please call for special return instructions.
A 20% restocking fee will be charged for return of Douglas Premier Net System. Please call for special return instructions.
All Clearance merchandise, USED paddles and equipment, and blemished seconds are final sale and not eligible for return or refund.
Books and DVDs are not eligible for return or refund.


Our Return Policy for Defective Equipment
If within 60 days of purchase, the paddle is defective, we will send you a replacement paddle with a postage paid return label and ask you to send the defective paddle back to us. Please contact us prior to returning equipment to verify if it is still within the 60-day return period. If you are outside of the 60 days, you will need to contact the manufacturer directly for assistance with warranty issues.

Our Warranty for PickleballCentral/House-Brand Products
Our products are protected against manufacturer defects, material and workmanship. Please contact us as soon as possible if an issue arises. To qualify for our warranty, products should not be altered or modified from original form, and proof of purchase must be provided at time of inquiry. Our warranties are as follows:
Paddles: 1 year from date of purchase
Nets/Net Systems: 60 days from date of purchase
Bags/Covers: 6 months from date of purchase

Our Promise to You
We guarantee all our customers honesty, superior customer service, innovation and being the best. Compare us to other online pickleball stores. You'll find the absolute best service and the best selection in online pickleball equipment and apparel at PickleballCentral.com.

PickleballCentral's Golden Rule
Serve customers the way we want to be served when shopping on-line.

PickleballCentral’s Safe Shopping Guarantee
PickleballCentral.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

A Dozen Reasons Why You Should Choose PickleballCentral

1. We have the best products at the best prices on the internet. Let us know if you see lower prices elsewhere!

2. We stock all our products so we can deliver the exact color you want.

3. We ship orders out every single business day! Most of our orders ship the same day as we receive them!

4. We ship pickleball products all over the world. Rapidly increasing international sales are reinforcing our belief that pickleball is becoming a global sport, and a global industry!

5. If requested, we can ship Overnight, 2 Day, and 3 Day.

6. A real live human being will answer your phone call Monday through Friday 7:00 am - 5:00 pm and Saturday 9:00 am-1:00 pm Pacific Time. Call us! (888) 854-0163 or (253) 854-0163.

7. We gladly accept returns within 30 days of purchase. If within 60 days of purchase, the paddle is defective, we will send you a replacement paddle with a postage paid return label and ask you to send the defective paddle back to us.

8. We accept Visa, Mastercard, American Express and Discover credit cards.

9. We accept Purchase Orders from institutions.

10. We support the growth of pickleball with our ClubRewards and AmbassadorRewards Programs, door prizes and other support for tournaments.

11. We want you to be completely satisfied with your purchase. Customer service is our #1 priority. Our Golden Rule - We serve our customers how we'd like to be served when purchasing over the internet.

12.We have served over 200,000 customers and look forward to serving you soon!